Customer service being the lifeblood of your business determines the level of your success in the market. The better you are at customer service, the more likely you are to rise from the bottom line. Therefore, it is highly recommended that you keep a track of the level of your customer service because knowing this will let you put timely efforts to make it up to the mark. You can’t expect an increased clientele, huge profits and a good name in the market unless you invest time, energy and money in providing standard client service. Investing in your service is also important because the increasing awareness about new marketing tools and techniques and easy availability of a number of alternatives have made today’s clients less forgiving. Why a client will tolerate any discrepancy in your service if he has many other options available under an impulse of a moment?
Providing below standard customer support you can’t survive the heat of tough marketing competition. In today’s jam-packed market, you can only maintain your existence when you deliver even more than expectations. According to a market survey, 86% of consumer quit doing business with a company after experiencing bad customer service. Another astonishing fact is that the news of bad customer service is spread out more than the news of bad customer service. Thus, the continuity of negative remarks about your services can really cost you endless loss in your business. According to a survey, on average, consumers tell 9 people about good experience; whereas 16 people about bad experience.You may want to check out improving customer service for more.
Therefore, being a retailer, if you really want to put your business on the winning streak then adopt the methods to deliver the best services to your customers. First thing you need to do before bringing improvements in your customer service, is to determine the current status of your business. The main factor which influences your customer service is the level of your communication with your clients. Have you established a contact center for your customers? Can they approach you easily? Are you able to establish seamless communication with your customers? Developing an effective interaction with your customer can make a difference between good or bad customer services. 51% of customers said that they would once try to reach help before quitting the purchase process.
A survey report has revealed that 55% of customers said that they would switch to a different company for a product or service after having a bad customer service experience.
You can only make your way to success in the business world when you keep track of your timely progress. The best way to know about the level of your customer support is to take feedback and then bring timely up-gradations accordingly.